Legal

Terms & Conditions

Last updated: 9 October 2026

These terms apply straight away to anyone who joins from 9 October 2026. If you joined before then, they apply to you 14 days after we first tell you about them in the app; until then, the previous terms still apply to you. Section 13 lists what changed.

ORIZN Sober is operated by ORIZN LTD (formerly SoberStreak AI Ltd), a company registered in England and Wales, company number 17252221. Registered office: 85 Biggleswade Road, Upper Caldecote, Biggleswade, SG18 9BH, United Kingdom. Email: hello@soberstreak.ai.

1. Introduction

These terms govern your use of the ORIZN Sober app on iPhone and Android, the web app in your browser at oriznsober.com/app (also reachable at soberstreak.ai/app), and our websites oriznsober.com and soberstreak.ai. We call all of these "ORIZN Sober" or "the app". "We", "us" and "our" mean ORIZN LTD. "You" means the person using the app.

By creating an account or using the app, you agree to these terms and to our Privacy Policy, which explains how we handle your data. If you use the Community, you also agree to the Community rules in section 8. If you do not agree, please do not use the app.

Section 8 only applies if you use the Community. Section 14 adds terms that apply if you downloaded the app from Apple's App Store or Google Play.

We may provide these terms in other languages to help you read them. If a translation differs from the English version, the English version applies.

2. What ORIZN Sober is (and isn't)

ORIZN Sober is designed for personal sobriety and habit tracking, reflection and motivation. It gives you tools to stay accountable and mindful during your recovery.

It is not a medical device. It does not give medical advice, diagnose anything or treat anything, and it is not a substitute for a doctor, therapist, treatment programme or support group. Always consult a qualified healthcare professional about your health.

Before you stop: a safety warning. Stopping some substances suddenly can be dangerous. If you have been drinking heavily or daily, or regularly using benzodiazepines (such as diazepam, alprazolam or clonazepam), GHB or GBL, or certain prescription medicines, stopping abruptly can cause severe withdrawal, including seizures, which can be life-threatening. Please talk to a doctor or pharmacist about how to stop safely before you set your start date. Opioid withdrawal is rarely life-threatening but is very hard, and medical support makes it safer and more likely to last. ORIZN Sober cannot assess whether stopping is safe for you. Nothing in the app, including anything the AI Companion says, is advice about withdrawal, detox or medication.

The AI Companion. The app includes an AI Companion: a chat feature offering supportive, everyday conversation as part of your recovery. Its replies are generated automatically by artificial intelligence provided by a third party (our Privacy Policy names the provider). It is not a person, and it is not a therapist, counsellor, doctor, sponsor or crisis service. This is true however the Companion is presented, including as an animated character. Because its replies are generated automatically, they may be inaccurate, incomplete or wrong for your situation. Use your own judgement, and do not rely on the Companion for medical, legal, financial or safety decisions.

Automatic safety checks. Messages you send the Companion, some journal content you choose to send for AI features, and posts and messages in the Community are checked automatically for signs that someone may be in crisis, so that we can show support resources. These checks are automated and best-effort. They can miss things and they can get things wrong. They are not watched by a person around the clock, and we do not contact emergency services or anyone else on your behalf (our Privacy Policy explains the narrow cases where the law requires us to share information, or where someone's life is at risk). Please do not rely on these checks. If you are in danger, contact your local emergency services.

Helplines and links. The app shows helplines and links to other organisations because they may help. We do not run those services and cannot guarantee that they are available, accurate or right for you at any given moment. Please check the emergency number for where you are.

3. No guarantee of outcomes

Every person's path to recovery is different. ORIZN Sober cannot guarantee any particular outcome, length of sobriety, or improvement in your health or wellbeing. Success depends on many personal factors that are beyond the control of an app.

4. Your responsibilities

Who can use ORIZN Sober. You must be 18 or over, legally able to enter into a contract, and not someone we have previously removed for breaking these terms. You confirm this when you sign up. If we learn that an account belongs to someone under 18, we will close it and delete its data as our Privacy Policy describes.

Your account. Give us accurate information and keep it up to date. Keep one account, and keep your sign-in details to yourself. You are responsible for what happens under your account, so tell us straight away at hello@soberstreak.ai if you think someone else has got into it. Do not share your account or let anyone else use it.

Your wellbeing. You are responsible for your own wellbeing, health decisions and personal safety. We strongly encourage you to work with doctors, therapists or addiction specialists as part of your support system.

Other people's details. If you add someone's name and phone number to a plan as a person to contact, you confirm you have their permission. We store those details only so that you can contact them from your own phone; we never contact them ourselves.

5. Limitation of liability

What we never limit. Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your rights under the Consumer Rights Act 2015 (including that digital content we supply must be of satisfactory quality, fit for purpose and as described, and that if digital content we supply damages your device or other digital content and we have not used reasonable care and skill, we will repair the damage or compensate you); or anything else that the law does not allow us to exclude or limit.

What we are not responsible for. Subject to the paragraph above, we are not liable for: loss that is not caused by our breach of these terms or our negligence; loss you could reasonably have avoided, for example by following our instructions or keeping your sign-in details safe; any business loss, because we supply ORIZN Sober for private use only; health outcomes, relapse, or decisions you take, including decisions based on anything the AI Companion says or anything else shown in the app; or events outside our reasonable control, including outages at Apple, Google, our AI provider or other providers, and problems with your device or internet connection.

The most we will pay. Subject to "What we never limit", our total liability to you for all claims arising in any 12-month period is limited to the greater of the amount you paid us for ORIZN Sober Premium in that period, or £100.

The AI Companion. Because the Companion's replies are generated automatically, they may be inaccurate, incomplete or not right for you. You use the Companion at your own discretion and, to the fullest extent the law allows, we do not accept liability for decisions made on the basis of its replies.

6. Intellectual property and your content

What belongs to us. Everything that makes up ORIZN Sober, including the software, design, text, graphics, characters, names, logos, guided programmes and prompts, belongs to us or our licensors and is protected by intellectual property law. ORIZN is our trade mark.

Your licence to use the app. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the app for your own personal, non-commercial use, in line with these terms. You may not copy, sell, rent, sublicense, distribute or build on the app or any part of it without our written permission.

Your content. You own what you create in the app: your journal, your posts, your photos, your messages and your plans. So that we can run the app for you, you give us a worldwide, non-exclusive, royalty-free licence to store, back up, display (only where you have chosen to share something, such as in the Community), process (including the automatic safety checks and the AI features you choose to use), moderate and transmit your content. We use this licence only to provide the app and keep it safe. It ends when you delete the content or your account, with three exceptions described in our Privacy Policy: Community posts you choose to leave up with your identity removed when you delete your account; moderation records, which are kept with your identity replaced by an irreversible code; and backup copies, which expire within 14 days.

We never sell your content, never use it for advertising, never use it to train AI models, and never use it in our marketing without asking you separately in writing. You confirm that you have the right to post what you post, including any photo that shows another person.

Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

Open-source software. The app includes open-source components under their own licences.

7. Acceptable use

You agree not to:

• use the app for anything unlawful, or in any way that could harm other members or anyone else;
• try to reverse-engineer, decompile, hack or otherwise tamper with the app, except where the law gives you a right to do so that we cannot exclude;
• interfere with the app's security, or get around usage limits, the Premium paywall or any other control;
• access the app by automated means, scrape it, or use bots or scripts;
• use the AI Companion to generate harmful content, try to make it behave against its safety design, or paste other people's personal information into it;
• impersonate anyone, or pretend to be connected with us;
• resell or share access to the app, or use it on behalf of a business or organisation without our written agreement.

8. Community rules and how we enforce them

Zero tolerance. ORIZN Sober has no tolerance for objectionable content or abusive users. If you post content that breaks these rules, or harass, threaten or target anyone, we remove the content and may suspend or remove your account. We'll tell you what was removed and which rule it broke, and you can appeal.

This section applies when you use the Community. If you only use ORIZN Sober to track your own recovery, it does not affect you.

What isn't allowed

You agree not to post:

• Anything that offers, asks for, or arranges the supply of drugs or alcohol. This is the rule we enforce most strictly.
• Contact details or links: phone numbers, handles, email addresses, or links to other sites. This protects members from being approached privately by people they don't know.
• Detail about how to take a substance: amounts, combinations, prices, or methods.
• Detail about methods of self-harm.
• Medical advice, including advice about withdrawal, detox or medication. None of us here are qualified to give it, and getting it wrong is dangerous.
• "War stories": accounts of using that read as glamorising rather than as recovery.
• Anything illegal, abusive or hateful, and anything that harasses, threatens or targets another member.
• Anyone else's private information, or anything shared with you in confidence here.

Posts also have a length limit, and must be readable text.

How these rules are enforced

We use both automated tools and human review, and we think you should know which is which.

Automatic, before a post appears. Contact details, links and language we associate with supply are blocked as you post. The post is not created, and nothing is reviewed by a person.

Automatic, after a post appears. A second check looks for detail about substance use methods and hides posts containing it. This happens without a person seeing it first. You are always told when it happens and why.

Automatic flagging for a person to look at. Some posts are flagged for review rather than hidden, for example those touching on withdrawal or medication. These stay visible. A person decides what happens next, if anything.

Safety checks. Posts and messages are checked for signs that someone may be in crisis. This never hides a post. It shows you support resources, and it lets us follow up.

Reports from members. Anyone can report a post or a person. We review reports within 24 hours. If we cannot, we pause new posts across Community until we can: existing posts stay readable, and reporting and blocking keep working throughout. Blocking someone takes effect immediately and never waits for us.

Photos are checked automatically before they appear.

What we can do

We can hide or remove a post, and suspend or permanently remove an account. We can also make the whole Community read-only if we need to.

If we act on something you posted

We will tell you. You will see, on the post itself: what we did, which rule it breached and why, whether the decision was made automatically or by a person, and whether a report started it. We do not tell you who reported you.

You can contest it. There is a "Contest this decision" option on the post. A person reads what you write and decides again, and you will see the outcome and their reasoning in the same place. If you would rather email, use hello@soberstreak.ai.

We get things wrong sometimes. If we hid something we shouldn't have, tell us and we will put it back.

We may also disclose Community content where the law requires it, or where it is needed to protect someone's life or safety, as our Privacy Policy explains.

9. Subscriptions

ORIZN Sober Premium is an auto-renewing subscription. The price, the length of each plan and any free trial are shown before you buy. Prices vary by country and include VAT or sales tax where it applies, or show it at checkout.

Free trials. Where we offer a free trial, it turns into a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends (App Store and Google Play) or before it ends (web). You can cancel during the trial at no cost. We normally offer one trial per person.

App Store. Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple account is charged at confirmation of purchase. You can manage or cancel at any time in your App Store account settings. Refunds for App Store purchases are handled by Apple under its terms; you can request one at reportaproblem.apple.com. We are not able to issue App Store refunds ourselves.

Google Play. Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Payment is charged to your Google Play account at confirmation of purchase. You can manage or cancel at any time in Google Play › Payments & subscriptions. Refunds for Google Play purchases are handled by Google under the Google Play refund policy.

On the web. Subscriptions bought on the web are sold to you by Stripe, acting as the seller of record under its Managed Payments service, through our checkout. Stripe's terms for buyers apply to the purchase itself and are shown at checkout. Your subscription renews automatically unless cancelled before the end of the current period. You can manage or cancel at any time from Your subscription in the app. If you live in the UK, the EU or the EEA, you have 14 days from purchase to change your mind and receive a refund, unless you asked for immediate access and acknowledged at checkout that you would lose that right. After that, web payments are not refundable except where the law requires or section 11 applies.

Cancelling. When you cancel, you keep Premium until the end of the period you have paid for. We do not give partial refunds for unused time unless these terms or the law say otherwise. Deleting your account does not cancel a subscription, and does not entitle you to a refund: cancel it where you bought it first.

Price changes. We may change our prices. For App Store and Google Play subscriptions, the store will tell you about any increase and, where required, ask for your consent before it applies. For web subscriptions, we will email you at least 30 days before a new price takes effect. If you do not agree to a new price, cancel before it applies.

Offers and codes. Introductory, promotional and win-back offers, and codes provided through a partner (for example free Premium offered through a treatment provider or recovery organisation), are subject to the terms shown with them. They have no cash value, cannot be transferred or exchanged, and we may limit or withdraw them, giving you notice where that affects a period you are already in. A partner who gives you a code never gets access to your account or your data.

Usage limits. Some features, including the AI Companion, have daily usage limits on both the free and Premium plans so that the service stays sustainable. The current limits are shown in the app. We may adjust them as described in section 11. Crisis support is never limited.

10. Streaks, milestones, points and virtual items

The app may award streaks, milestones, badges, points, levels, cosmetic themes, characters and similar items. These are features of the app, not property. They have no monetary value, cannot be sold, transferred or exchanged, and end with your account. We may change, rebalance or reset them when we change the app, and we will try to avoid losing your progress when we do. Some may require Premium, or progress faster with Premium, as described in the app. Nothing in ORIZN Sober is chance-based, offers real-money prizes, or resembles gambling.

11. Changes to the service

We are always improving ORIZN Sober. We may add, change, suspend or remove features, including making the Community read-only or closing it, changing our AI provider or the models we use, and changing usage limits. We will try to give you reasonable notice of material changes.

If we permanently remove a Premium feature that was a material reason you subscribed and do not replace it with something broadly equivalent, you may cancel your subscription. For web purchases we will refund the unused part of your current period; for App Store and Google Play purchases we will help you request a refund from the store.

We aim to keep the app available at all times, but we cannot guarantee it. The app may be unavailable for maintenance, because of events outside our control, or because a service we depend on is down.

12. Suspension and closing your account

Leaving. You can stop using ORIZN Sober at any time. Delete your account in the app (Profile › Account › Delete Account) and cancel any subscription where you bought it.

Suspension or closure by us. We may suspend or close your account if: you materially breach these terms, including sections 7 and 8; the law or a court requires it; your use harms the service or other people, including abusing the AI features or generating unusual cost or load; or we see fraud or payment chargebacks. We will tell you why and how to contest the decision, unless the law prevents us or giving notice would put someone at risk. Community decisions follow the process in section 8.

What happens next. Your licence to use the app ends. Your data is handled as our Privacy Policy describes. Your subscription is handled as section 9 describes. Sections 5, 6, 15, 16 and 17 continue to apply.

13. Changes to these terms

We may change these terms to reflect changes to the app, to the law, or to how we run the service.

Material changes. If a change reduces your rights or adds to your obligations, we will tell you in the app at least 14 days before it takes effect, unless the law requires us to act sooner or the change addresses a safety or security issue, in which case we will tell you as soon as we can. If you do not agree, cancel any subscription and delete your account before the change takes effect. Using the app after that date means you accept the new terms.

Minor changes, such as clarifications, corrections and descriptions of new features that do not reduce your rights, take effect when we post them. The date at the top always shows the current version.

What changed on 9 October 2026. We added: an eligibility and account section (4); a safety warning about stopping some substances (2); an explanation of the automatic safety checks (2); a clearer limitation of liability with the things we never limit and a cap (5); a licence covering your own content (6); fuller subscription terms covering trials, refunds, web purchases, price changes and offers (9); terms for streaks and virtual items (10); what happens if we change the service (11); how accounts can be suspended or closed (12); this notice process (13); App Store and Google Play terms (14); how to complain (15); and general legal terms (17).

14. Additional terms for the App Store and Google Play

If you downloaded the app from Apple's App Store, these terms are between you and ORIZN LTD, not Apple. Apple is not responsible for the app or its content. Your licence to use the app is limited to use on Apple-branded devices that you own or control, as permitted by the usage rules in the App Store terms, except that the app may be used by other accounts associated with you through Family Sharing or volume purchasing where available. We, not Apple, are responsible for maintaining and supporting the app; Apple has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price you paid to it; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claim, loss or liability relating to a failure to conform is our responsibility. We, not Apple, are responsible for addressing any claim you or a third party makes relating to the app or your use of it, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and consumer protection claims. If a third party claims that the app infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim. You confirm that you are not located in a country subject to a United States government embargo or designated as a "terrorist supporting" country, and that you are not on any United States government list of prohibited or restricted parties. You must comply with any third-party terms that apply when you use the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Our contact details for questions, complaints or claims are at the top of these terms and in section 18.

If you downloaded the app from Google Play, your purchase and any refund are handled by Google under the Google Play terms, and Google is not responsible for the app.

15. Complaints and disputes

If something has gone wrong, please tell us first at hello@soberstreak.ai. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days. If you are unhappy with our final answer, you can take the matter to court under section 16.

We are not required to use an alternative dispute resolution body and we do not currently do so. Nothing in this section stops you using the courts or any complaints route the law gives you, including complaining about data protection to the UK Information Commissioner's Office or to the data protection authority where you live.

16. Governing law

These terms are governed by the laws of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland you can also bring a claim in the Scottish courts, and if you live in Northern Ireland you can also bring a claim in the courts of Northern Ireland. If you live outside the United Kingdom, nothing in these terms takes away any protection you have under the mandatory consumer laws of your country, and you may be able to bring a claim in the courts where you live.

17. General

Whole agreement. These terms, together with our Privacy Policy, the Community rules in section 8 and the terms shown with any offer, are the whole agreement between you and us about ORIZN Sober.

If part of these terms is unenforceable, the rest continues to apply.

If we do not enforce a term straight away, we can still enforce it later.

Transferring this agreement. We may transfer our rights and obligations under these terms to a company that takes over our business, provided your rights are not reduced, and we will tell you if we do. You may not transfer yours to anyone else.

Third parties. Apart from Apple under section 14, no one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

Notices. We will send notices to you in the app or by email to the address on your account. You can send notices to us at hello@soberstreak.ai or to our registered office.

Export control. You may not use the app in breach of any export control or sanctions law that applies to you.

18. Contact us

Questions about these terms? Email hello@soberstreak.ai, or write to ORIZN LTD, 85 Biggleswade Road, Upper Caldecote, Biggleswade, SG18 9BH, United Kingdom.